Cannect provides three key features: a clinic directory, a review and rating system, and a feedback platform where patients can share their experiences with clinics. Built for usability and smart functionality, the platform is straightforward and efficient. As the sector continues to grow quickly, Cannect helps both patients and providers by offering clear, organized tools for finding clinics and sharing feedback.
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See what other patients are saying so you can choose a clinic with more confidence
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Privacy Policy for Cannect
Last Updated: April 2026
Higher Ground Co. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy
Policy explains how we collect, use, and disclose information through our mobile application
Cannect.
1. Information We Collect
To provide the core functionality of Cannect, we collect limited personal information when you
create an account:
Contact Information: Name and your email address (info@highergroundco.com.au is our primary
contact for data inquiries).
Account Credentials: Password and authentication data used to secure your profile.
User-Generated Content: Reviews, ratings, and feedback you choose to submit through the App.
2. How We Use Your Information
We use your information solely for the following purposes:
App Functionality: To authenticate your identity, allow you to manage your profile, and save your
feedback history.
Service Improvement: To provide aggregated, non-identifiable insights to improve clinic services.
Communication: To send essential account-related notifications or respond to support requests
sent to info@highergroundco.com.au.
3. Data Sharing and Anonymity
We prioritise your privacy in the feedback loop:
Clinic Feedback: When you submit a review or feedback to a clinic via Cannect, we do not share
your name, email, or any personal identifiers with that clinic. Clinics receive the content of the
review only.
No Third-Party Sales: We do not sell, rent, or trade your personal information to third parties for
marketing or advertising purposes.
4. Data Security and Retention
We implement industry-standard security measures, including encryption in transit and at rest, to
protect your data. We retain your personal information only as long as your account is active or as
needed to provide you with the App’s services.
5. Your Rights (Australian Privacy Principles)
As an Australian-based service, we comply with the Privacy Act 1988. You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccurate data.
Anonymously provide feedback (which is the default state for our clinic-facing reports).
6. Account Deletion
In accordance with Apple’s App Store guidelines, you have total control over your data. You may
delete your account and all associated personal data at any time:
In-App Deletion: Navigate to the Settings or Profile menu within Cannect and select “Delete
Account.” This will immediately initiate the permanent removal of your personal identifiers from
our databases.
Manual Request: Alternatively, you can email info@highergroundco.com.au with the subject
“Account Deletion Request,” and our team will process your request within 7 business days.
7. Contact Us
For any questions, concerns, please contact us.
Higher Ground Co.
App: Cannect
Email: info@highergroundco.com.au
Website: https://highergroundco.com.au
Cannect Support
Need help with the app or have feedback for our team? We are here to assist you.
Email us: support@cannect.online
Business Inquiries: info@highergroundco.com.au
Response Time: Our team typically responds to all support requests within 24–48 hours, Monday to Friday.
Manage Your Account
At Higher Ground Co., we believe you should have full control over your data. You can delete your Cannect account and all associated personal information at any time.
How to delete your account:
In-App: Navigate to the Profile tab, tap Settings, and select Delete Account. Follow the prompts to confirm.
Manual Request: If you cannot access the app, please email support@cannect.online from your registered email address with the subject “Account Deletion Request.”
What happens next: Once a deletion request is processed, your personal identifiers (name and email) are permanently removed from our active databases. Any feedback previously submitted to clinics will be fully de-identified.