Cannect Support
Need help with the app or have feedback for the team? We are here to assist you.
- Email: support@cannect.online
- Response time: 24-48 hours, Monday to Friday.
- Business enquiries: info@highergroundco.com.au
Support
Cannect Support
Need help with Cannect? Find support and account-management information below.
Common support topics
- Trouble accessing an account
- Updating account information
- Reviews and feedback
- Privacy questions
- Account deletion
- Technical issues
Delete your Cannect account
You can delete your Cannect account and associated personal information at any time.
- In-app: Navigate to the Profile tab, tap Settings and select Delete Account.
- Manual request: Email support@cannect.online from your registered email address with the subject "Account Deletion Request."
Once a deletion request is processed, your personal identifiers are permanently removed from active databases. Any feedback previously submitted to clinics will be de-identified.
Can't access your account?
If you cannot access your Cannect account, contact Cannect Support using the email address above for assistance with an account or data request.
support@cannect.onlinePrivacy & data requests
For privacy questions or data requests, use Cannect Support or review the public Cannect Privacy Policy.